Guest experience and operational efficiency are the cornerstones of success in the hospitality industry. For hotels, staying ahead often means finding ways to improve every aspect of the guest experience. A consistent, strong mobile signal plays a key role in ensuring satisfaction and smooth operations.
At Signal Solutions, we specialise in installing Nextivity CEL-FI mobile signal boosters across the UK and Europe, ensuring seamless connectivity for businesses of all sizes. But how does investing in a Nextivity CEL-FI signal booster translate to a tangible return on investment (ROI) for hoteliers? Here are the top 10 ways:
1. Enhanced Guest Satisfaction
Staying connected has become a basic expectation for guests. A strong mobile signal allows guests to make clear phone calls, stream movies in their rooms, and browse the internet effortlessly while relaxing in the lobby or by the pool – even in areas traditionally known as ‘signal dead zones’.
Meeting these expectations creates a memorable stay for your guests, increasing the likelihood of repeat bookings and positive reviews on platforms like TripAdvisor.
2. Improved Staff Productivity
Reliable mobile coverage means your staff can stay connected at all times, whether they’re sorting out housekeeping schedules, helping guests at the front desk, or dealing with unexpected maintenance issues. When communication is quick and clear, everything runs more smoothly, and your guests will notice the difference.
3. Facilitation of Mobile Payments
Hotel guests increasingly rely on mobile payment systems like Apple Pay, Google Pay, and contactless card readers. A robust mobile signal ensures these systems function smoothly, and ensuring that card readers dependent on Wi-Fi or mobile signal always have a reliable connection. Without a strong signal, there’s no backup, leading to failed transactions and frustrated guests.
4. Increased Guest Dwell Time
Guests are more likely to spend additional time in areas with reliable mobile coverage, such as lobbies, restaurants, and lounges. Whether they’re catching up on emails or scrolling through social media while enjoying a drink, this extra time creates natural opportunities to upsell dining options, spa services, or other amenities, ultimately increasing revenue per guest.
5. Boost to Marketing Campaigns
By having a strong mobile signal, it allows you to deliver timely & personalised SMS promotions, in-app offers, or QR code-driven discounts. All of which might struggle if depending on Wi-Fi. Whether it’s a flash sale on spa treatments or a happy hour promotion, reliable connectivity ensures these offers reach your guests instantly, helping you create a buzz and drive participation without any hiccups.
6. Support for Digital Guest Services
From mobile check-ins and digital room keys to personalised app-based recommendations, a strong signal lets guests handle everything from unlocking their rooms to exploring tailored suggestions for local attractions with ease. It’s these little touches that make their stay feel effortless and uniquely catered to them.
7. Higher Conversion Rates for On-Site Bookings
Guests often use their phones to compare prices, read reviews, or look for last-minute upgrades during their stay. A strong mobile signal boosts their ability to make quick decisions, increasing the chances they’ll book additional nights, services, or future stays directly with your hotel.
8. Streamlined Back-End Operations
From managing room availability to monitoring housekeeping schedules, hotel staff rely on mobile devices for real-time updates. A Nextivity CEL-FI signal booster ensures your team stays connected, improving inventory management and reducing errors that could lead to lost revenue.
9. Improved Connectivity for Event Success
Hotels often host events such as weddings, conferences, and corporate meetings, where guests and attendees rely on stable mobile connectivity for communication, sharing updates, or accessing event-related information.
A Nextivity CEL-FI signal booster ensures that everyone stays connected without interruptions like Wi-Fi going down, enhancing their overall experience and making your venue a preferred choice for future events.
10. Enhanced Security and Emergency Response
If the Wi-Fi is down or doesn’t reach certain areas, like basements or distant rooms, it can leave staff vulnerable during emergencies. A reliable signal ensures staff can communicate effectively in all areas, fulfilling your duty of care and mitigating risks to both safety and reputation.
Why CEL-FI?
Fully compliant with Ofcom regulations, these boosters provide a seamless solution for improving connectivity. At Signal Solutions, we take care of everything – from our FREE desktop survey to post-installation testing – making it simple to upgrade your signal set-up.
